Got Questions? We've Got Answers.

📦 Orders & Shipping

How long does shipping take?
Standard shipping takes 7–14 business days. We ship worldwide from our fulfillment centers.

Do you offer free shipping?
Yes! We offer free shipping on all orders over €50.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

💎 Products

What materials are your rings made of?
Our rings are crafted from premium zinc alloy with precision-cut rhinestones. They are tarnish-free, fade-resistant, and waterproof — built for everyday wear.

Are the rings adjustable?
Yes! All our rings are adjustable and fit ring sizes 15–21mm, making them a perfect fit for most women.

Will the rings tarnish or fade?
No. Our premium zinc alloy is specifically chosen for its durability. With normal care, your Xelya jewelry will keep its shine for years.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll make it right.

How do I start a return?
Simply email us at support@xelyajewel.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

💳 Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay for a fast, secure checkout.

Is my payment information secure?
100%. Our store uses industry-leading SSL encryption to protect your personal and payment data at all times.

📬 Still Have Questions?

We're here for you! Reach out at support@xelyajewel.com and we'll get back to you within 24 hours.